The most recent version of the Netflix app for Android is not compatible with every Android device running Android 5.0 (Lollipop). If you downloaded the Netflix app from the Play Store and saw a message directing you to install an earlier compatible version, you can download a compatible version of the Netflix app here. Windows 10 app not working Yesterday I wanted to watch Netflix on my computer through the Windows 10 app but all it does is load for a second and show a black screen. I tried reinstalling the app, restarting my computer and hunting through the browser version which still works.
By ADMIN | October 4, 2018
CATEGORY : BLOG | BLOG DYNAMIC | BUSINESS TRAVEL | DEV | LATEST NEWS
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If you are an avid Netflix user, a black screen with no sound, no playback and video lags will drive you crazy. One such recent issue with Windows 10 is ‘Netflix app not working’. It’s seemingly running slow both in the browser & app. You might encounter a black screen every time you try to play a video.An error shows “Whoops, something went wrong. . .with any error code”.Some time it happens whenever you try to launch the Netflix App, it suddenly crashes. You might get an error “Sorry, there was a problem communicating with Netflix. Please try again”. If these are one of the errors you are facing, read on to find the possible causes and solutions to it.Why This Error Occurs?
There can be various reasons why you’re facing Netflix streaming problems on windows 10.- Due to corrupted file of the Netflix app
- Windows Store app cache
- Due to incorrect network configuration
- There might be compatibility issue with device drivers
- Buggy Windows update
- Maybe due to Windows media element that is preventing playback.
How To Fix Netflix App Windows 10 Not Responding?
Let’s check out some quick repairs for fixing this issue:Basic Troubleshooting Fixes
- Restart the Netflix app.
- Check for Internet connection, sometimes slow network triggers the issue by not communicating with the Netflix server.
- Do not forget to update Windows.
- Check your time zone and region settings are correct.
- Clear Browser Cache.
Advanced Troubleshooting Fixes
Method 1- Allow Netflix App to use the GPU or Graphic Card
Let the app access graphic Card on your Windows for optimum performance. To give access:- Navigate to Settings option on your PC > Click on System > tap on Display.
- Scroll down the list to find “Graphics Setting”. Click it. Under ‘Choose an app to set preference’ select ‘Universal App’ & add ‘Netflix App’ to the second option.
- Click on “Add’ Button.
- The GPU setting of Netflix App would be ‘system default’, click on Options button.
- Set the graphics preferences to “High Performance” and save. Start the app and observe if the issue is still pertaining.
Method 2- Reset the Netflix Window App
- Navigate to Settings > Go to Apps > Click on Apps & Features option. Look for Netflix App, when found click on the Advanced options. Now, under reset section- click on Reset button.
- Just reboot your Windows and again launch the Netflix App. This will surely solve your issue.
Method 3- Flush Current DNS Cache
There might be a possibility that any DNS misconfiguration is causing Netflix app not performing properly. Try flushing the DNS cache and see if it works for you or not. To do so:- Go on start and search for cmd.
- Right-click on the search result Command Prompt and click on ‘Run as administrator’.
- Now, type the following command: ipconfig/flushdns and press Enter.
- Exit the command prompt and reboot your system.
Method 4- Check That All Your System Drivers are Updated
Sometimes, outdated graphic card, audio and other display drivers create nuisance in streaming videos. So, you should regularly check, and update drivers whenever needed. You can update drivers from Device Manager.- Go to Device Manager by right clicking on Start button
- A complete list of all the devices connected to your PC, will be displayed. First check your graphic card drivers are latest or not. Look for ‘Display adapters’, double-click it to see graphic card details and right-click on it and hit ‘Update Driver Software’ option to update the drivers.
- Check all the drivers in the same way and update them on-by-one.
- Download the software Systweak’s Advanced Driver Updater.
- Once you’ve installed the app, just Scan for outdated drivers > Once the scanning process gets completed > you will be taken to a new page where all the outdated drivers would be listed > Click on Update All option.
Method 5- Delete mspr.hds Files
Netflix and other most common video streaming platforms are DRM (Digital Right Management) protected. It uses Microsoft PlayReady to stream DRM contents. These files are prone to cause streaming malfunction. So, you can delete existing files and force Windows to create new mspr.hds file. To delete mspr.hds files, follow the given steps:- Open File Explorer, press ‘win key & E’ together.
- Go to your Windows Drive (usually it’s (C:)
- Head towards the search box at top-right corner, and type “mspr.hds” and hit Enter.
- All mspr.hds files be displayed to you, select all by pressing ctrl + A and right click to delete them.
- Restart your computer and launch Netflix to see if you’ve managed to get out of the error.
Netflix App Sound Not Working Windows 10
Netflix one of the most popular online streaming company provides TV shows and movies for you to stream on your devices. Well, Netflix has released a dedicated Windows 10 app to get the same experience as of web browsers. Include some additional features, such as choosing the quality, give the option to download the movie so you can watch it in good quality even when there no suitable network. Overall it’s good, but some of the users report Windows 10 Netflix app does not work anymore (Netflix app stuck on the loading screen, then closes it itself) For some others Netflix App suddenly crashes or encounter a black screen every time while trying to play a video.
An error code just happens, stating “Whoops, something went wrong. . .with any error code”.
Post Contents :-
- 1 Windows 10 Netflix app not working
Windows 10 Netflix app not working
If you are also struggling for similar problems, Netflix app not loading or crashes, Here apply solutions below.
- If you notice no sound or black screen while running the Netflix app, Restart the app is probably a good solution.
- Make sure you have the latest Windows Updates, and Video Drivers installed on your PC.
- Check and make sure you have a stable working internet connection as an unstable internet connection may cause the problem of communicating with Netflix server.
- Also, Make sure the time zone and region settings are correct.
- Temporarily disable Antivirus and VPN, if configured
Update Netflix App
All apps and driver automatically update while installing the latest Windows update. But you can manually Check for Netflix app update, following steps below.
- Open the Microsoft Store.
- Then, Click on (…) next to Your profile photo,
- Choose Downloads and Updates,
- Now, Click on Check for Updates,
- It may help to fix the Different Netflix app error and problems.
Reset the Netflix app
Reset the Netflix app to its default setup is probably a good solution to fix the different error with Windows 10 netflix app. Note: You may have to sign-in again after the reset.
- Press Windows + I keyboard shortcut to open the settings app,
- Click on Apps then Apps & Features
- Scroll to find the Netflix App.
- Select the Netflix app, and click on the Advanced options.
- Find the Reset section and click on Reset.
Allow Netflix App to use the GPU
- Open windows settings using the keyboard shortcut Windows + I,
- Click on System then tap on Display.
- Scroll down the list to find “Graphics Setting”.
- Now select “Universal App” from Choose an app set preference,
- Then select and click on Add to add Netflix app from the second option. (see image below)
- The GPU setting of Netflix App would be ‘system default’, click on Options button.
- Set the graphics preferences to “High Performance” and save.
- Now open Netflix app check if it functions smoothly.
Netflix App Doesn't Work On Windows 10
Reinstall Netflix app
If still the problem not solved, try to reinstall the Netflix app following the steps below.
- Press Windows + I keyboard shortcut to open the settings app,
- Click on Apps then Apps & Features,
- Scroll to find the Netflix App,
- Select the Netflix app, and click on the Advanced options,
- Now click on uninstall option and click yes if ask for confirmation,
- Restart Windows to completely remove the app from your PC,
- Again open Microsoft app store, search for and install the Netflix app.
Flush or Change DNS Settings
If the above solutions didn’t fix the problem, then there is something wrong with your computer settings that causing Netflix app to crash or stop working. Let’s check with Switching to Google DNS address.
- Press Windows + R, type ncpa.cpl and ok,
- This will open the network connection window,
- Right click on the active network adapter, select properties,
- Double click on Internet Protocol Version 4 (TCP/IPv4).
- Now, Change Prefered DNS 8.8.8.8 and alternate DNS 8.8.4.4
- These are Google DNS addresses,
- Now tick mark on Validate Settings upon exit
- Click ok to make save changes.
![Netflix App Not Working On Windows 10 Netflix App Not Working On Windows 10](/uploads/1/2/6/6/126647963/837012525.jpg)
- Now to Flush your DNS cache follow steps below:
- Open the command prompt as administrator,
- Type command ipconfig /flushdns and press enter key,
- Close the command prompt and restart windows,
- Now again open the Netflix app and check its working properly.
Updating Graphics Drivers
Updating the graphics driver is probably a good solution to fix Netflix app crashes or stuck on black screen.
![Netflix App Not Working On Windows 10 Netflix App Not Working On Windows 10](/uploads/1/2/6/6/126647963/988982710.jpg)
- Open Device Manager, using devmgmt.msc on run window,
- Expend display drivers, right click and select uninstall current graphics driver,
- Click yes if ask for confirmation, and restart windows,
- Now again open device manager, windows probably install the default driver there,
- If not, right-click on any empty space and select “Scan for hardware changes”.
Now there are two options. Either you can search online for the latest driver available for your hardware from the manufacturer’s website such as NVIDIA etc. (and install manually) or you can let Windows install the latest version itself (search for updates automatically).
Netflix App Not Working On Windows 10 Hp Envy 23
We will take a look at installing manually.
Netflix App Not Working On Tv
- Visit Graphics driver manufacturer website and download latest driver software,
- Now on Device manager Right-click on your hardware and select “Update driver”.
- Select the first option “Search automatically for updated driver software”.
- Choose the second option if you are updating manually and select “Browse for driver” and navigate to the location where you downloaded.
- Let this install and restart windows to apply changes,
- Check if the Netflix app working properly.
Netflix App Not Working On Windows 10 64-bit
Install the latest version of Silverlight
Netflix App Not Working On Windows 10 Free
Also, some users suggest updating Silverlight to the latest version help them to fix Netflix error code U7363-1261-8004B82E. Normally, Microsoft Silverlight should automatically get updated to the latest version via WU (Windows Update). However, since the update is not considered important, Windows might prioritize other updates first. Manually download & install the latest Microsoft Silverlight version from (here). Restart windows and check this helps.
Did these solutions help to fix NETFLIX App Not Working on Windows 10? Let us know on comments below, Also read